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Terms and Conditions

Terms and Conditions

Table of contents

I. Information about the Seller

The seller and administrator of the online store is:

Full name: OLERO
Address: Houthulststraat 29, 2170 Antwerpen, Belgium
Type of activity: sole proprietorship
BCE/KBO registration number: 0805.407.232
VAT (BTW) number: BE0805407232
E-mail address: info.olero@gmail.com
Contact telephone: +32 472 76 10 30

The Seller sells new materials supplied by external manufacturers.

The online store operates at olero-store.com and is run by the Seller as the official online sales channel.

II. Definitions

The following terms are used in these Terms and Conditions:

  1. Store – the website olero-store.com through which the Seller offers its products.
  2. Seller – OLERO with its registered office in 2170 Antwerpen, selling new products. The Seller’s details are set out in Section I of the Terms and Conditions.
  3. Customer – any natural or legal person who uses the Store, places an order or enters into a contract with the Seller.
  4. Consumer – a natural person acting for purposes not directly related to their business or professional activity, in accordance with Belgian consumer law (Code of Economic Law – CEL).
  5. Business Customer (B2B) – a natural or legal person acting within the scope of their business or professional activity.
  6. Goods – a new product offered by the Seller via the Store.
  7. Contract or Sales Contract – a distance contract concluded between the Customer and the Seller in accordance with Belgian provisions on electronic commerce (Book VI CEL).
  8. Order – the Customer’s declaration of intent leading to the conclusion of a Sales Contract, placed using the order form available in the Store.
  9. Payment operator – Mollie B.V., an external payment service provider handling electronic payments in the Store.
  10. Carrier – a courier company delivering Goods to the Customer (e.g. DHL, DPD, UPS or another company cooperating with the Seller).
  11. Customer account – an optional electronic service that allows the Customer to access order history and manage their data.

III. Scope of application of the Terms and Conditions

3.1. These Terms and Conditions set out the rules for using the Store, placing orders, concluding distance sales contracts and the rights and obligations of the Customer and the Seller.

3.2. The Terms and Conditions apply to both Customers who are Consumers and Customers purchasing in the course of their business activity (B2B). Where Belgian law provides for special protection for Consumers, such provisions apply only to Consumers.

3.3. A condition for using the Store is reading and accepting the Terms and Conditions before placing an order.

3.4. The Store sells new Goods shipped from a warehouse located in Poland to delivery addresses in Belgium and other European Union countries, if this is indicated in the offer or during the ordering process.

3.5. The Terms and Conditions are available on the Store’s website in a way that allows them to be saved, printed or stored in any manner.

3.6. The Seller does not operate a physical (offline) store; orders can only be placed online.

3.7. Using the Store is voluntary. The Customer may place orders without creating a user account, including via direct contact.

IV. Technical requirements for using the Store

4.1. To use the Store correctly, the following are required:

  • 4.1.1. a device with Internet access,
  • 4.1.2. a current web browser (e.g. Chrome, Firefox, Safari, Edge),
  • 4.1.3. JavaScript enabled,
  • 4.1.4. acceptance of cookies enabled,
  • 4.1.5. an active e-mail account allowing receipt of messages regarding the order.

4.2 The Store runs on the OpenCart 3 platform, which means that:

  • 4.2.1. some functions require proper operation of sessions and cookies,
  • 4.2.2. lack of cookie acceptance may limit the ability to place an order or use the cart,
  • 4.2.3. display problems may result from non-standard extensions or blockers (e.g. adblock, privacy extensions).

4.3. The Seller strives to ensure uninterrupted operation of the Store; however:

  • 4.3.1. technical breaks may occur in connection with system, server or OpenCart updates,
  • 4.3.2. breaks may also occur for reasons beyond the Seller’s control (e.g. server failures, hosting provider issues).

4.4. The Customer is obliged to use the Store in accordance with the law, these Terms and Conditions and good practice, in particular:

  • 4.4.1. it is forbidden to take actions that disrupt the operation of the Store,
  • 4.4.2. it is forbidden to attempt to interfere with the source code, bypass security measures, exploit system errors or use bots to place orders in bulk.

4.5. The Seller is not liable for difficulties resulting from:

  • 4.5.1. incompatibility of the Customer’s device or software with the technical requirements,
  • 4.5.2. interruptions in the Customer’s Internet access,
  • 4.5.3. incorrect operation of antivirus software, cookie blockers or plugins that interfere with website functionality.

V. Information about products and prices

5.1. All products offered in the Store are new, of full value and come from verified suppliers. This applies in particular to: natural stones, minerals, stone products, decorative accessories, wellness products and related items.

5.2. Product descriptions and photos are intended to present their appearance and properties as accurately as possible. Due to the natural origin of stones and minerals:

  • 5.2.1. individual pieces may slightly differ in colour, structure, weight or veining,
  • 5.2.2. such differences are inherent features of natural materials and do not constitute a defect of the product.

5.3. Each product is shown with a gross price, including the applicable Belgian VAT (BTW). The delivery cost is not included in the product price and is displayed during the ordering process.

5.4. In the case of promotions or price reductions, the Seller will show:

  • 5.4.1. the current price,
  • 5.4.2. the lowest price from the last 30 days – in accordance with the EU Omnibus Directive.

5.5. Products available in the Store are presented in a way that allows the Customer to become familiar with their characteristics, properties and dimensions. Information about product availability is visible for each item.

5.6. The Seller reserves the right to change product prices; however, such changes do not affect orders already placed and confirmed.

5.7. The information published on the Store’s website (descriptions, photos, prices) does not constitute an offer within the meaning of Belgian law but an invitation for the Customer to make an offer to purchase in accordance with Book VI of the Belgian Code of Economic Law.

5.8. In the event of an obvious pricing error (e.g. an incorrect price that significantly deviates from the market value due to a technical fault), the Seller is entitled to cancel the order before the contract is concluded and inform the Customer accordingly.

VI. Placing orders and conclusion of the contract

6.1. Orders can be placed exclusively via the Store’s website, 24 hours a day, 7 days a week.

6.2. To place an order, the Customer:

  • 6.2.1. adds selected products to the cart,
  • 6.2.2. proceeds to the order form,
  • 6.2.3. provides delivery details and selects the delivery method,
  • 6.2.4. selects a payment method supported by the Mollie gateway,
  • 6.2.5. confirms the order using the “Buy and pay” button.

6.3. Before confirming the order, the Customer can review and correct all data, including address, products, quantities and delivery and payment methods. This is required by Belgian regulations on electronic commerce (Book VI CEL).

6.4. Clicking the “Buy and pay” button is equivalent to the Customer submitting an offer to purchase the products in the cart at the prices and under the conditions valid at the time of placing the order.

6.5. After placing the order, the Customer receives an automatic confirmation of its receipt. This confirmation does not yet mean that a contract has been concluded.

6.6. The Sales Contract is concluded when the Seller sends an e-mail confirming acceptance of the order for processing. Only from that moment is the order binding on both parties.

6.7. The Seller may refuse to accept an order in the event of:

  • 6.7.1. no payment,
  • 6.7.2. technical errors (e.g. incorrect price due to a system error),
  • 6.7.3. suspected abuse or orders placed automatically (bots),
  • 6.7.4. inability to fulfil delivery.

6.8. The Customer is obliged to provide correct contact and address data. The Seller is not liable for delays or non-delivery resulting from incorrect data provided by the Customer.

6.9. The Customer may place an order as a guest or create a user account. An account is not required to make a purchase.

6.10. All documents related to the order (order confirmation, confirmation of contract conclusion, sales document) are sent to the e-mail address provided by the Customer.

VII. Payment methods

7.1. Payments for orders placed in the Store are processed by the external payment operator Mollie B.V., which ensures secure and encrypted online transactions.

7.2. Available payment methods may include:

  • 7.2.1. Bancontact,
  • 7.2.2. Visa,
  • 7.2.3. Mastercard,
  • 7.2.4. Maestro,
  • 7.2.5. Apple Pay,
  • 7.2.6. iDEAL (for Customers from NL),
  • 7.2.7. other methods provided by the Mollie system depending on availability and the delivery country.

7.3. All payments must be made in advance, at the time of placing the order. After selecting the payment method, the Customer is redirected to a secure page operated by Mollie or the relevant payment provider.

7.4. If the payment is not completed (e.g. interrupted, rejected or not confirmed by the operator), the order will not be accepted for processing.

7.5. The Seller does not process Customers’ card data. All payment-related data is handled solely by the payment operator (Mollie) and relevant payment service providers in accordance with their security standards.

7.6. In case of payment problems, the Customer should contact the payment operator or their bank directly. The Seller can only confirm whether the payment has been booked in the system.

VIII. Delivery of products

8.1. Products ordered in the Store are shipped from a warehouse located in Poland and delivered to addresses in Belgium and other EU countries, if such an option is available during the ordering process.

8.2. Delivery is carried out via courier companies cooperating with the Seller, such as:

  • 8.2.1. DHL,
  • 8.2.2. DPD,
  • 8.2.3. UPS,
  • 8.2.4. or another carrier.

8.3. Delivery costs are provided each time during the ordering process and depend on the selected delivery method, destination country and parcel weight.

8.4. Delivery time depends on the destination country and the carrier. For shipments to Belgium, the typical delivery time is 2–6 business days from the moment the parcel is dispatched.

8.5. The Seller informs the Customer by e-mail about:

  • 8.5.1. acceptance of the order for processing,
  • 8.5.2. parcel dispatch,
  • 8.5.3. tracking number (if available).

8.6. Until the Goods are delivered to the Customer, the Seller is responsible for the condition of the shipment in accordance with Belgian and EU law. After the parcel is received by the Customer, liability passes to the Customer.

8.7. If the parcel shows signs of damage, the Customer should:

  • 8.7.1. report it to the courier,
  • 8.7.2. draw up a damage report (if the carrier allows this),
  • 8.7.3. inform the Seller by e-mail without delay.

8.8. If a parcel is not collected due to the Customer’s fault and is returned to the sender:

  • 8.8.1. the Seller will contact the Customer to arrange re-dispatch,
  • 8.8.2. the Customer shall bear the costs of re-delivery.

8.9. The Seller is not liable for delays resulting from the actions of the carrier, force majeure or incorrect address data provided by the Customer.

IX. Right of withdrawal

FINAL VERSION – FOR PRODUCT: STONE IN A ROLL

9.1. The Consumer has the right to withdraw from a distance contract within 14 calendar days without giving any reason.

9.2. The 14-day period is counted from the day on which the Consumer or a third party indicated by the Consumer received the ordered product.

9.3. To exercise the right of withdrawal, the Consumer must send the Seller a clear statement, for example by e-mail or via the contact form. At the Consumer’s request, the Seller will provide a model withdrawal form.

9.4. Effects of withdrawal

9.4.1. In the event of a valid withdrawal, the contract is deemed not to have been concluded.

9.4.2. The Seller will refund the Consumer:

  • 9.4.2.1. the full purchase price of the product,
  • 9.4.2.2. the cost of the cheapest available delivery method offered in the Store.

9.4.3. The refund is made within 14 days from the moment the Seller receives information about the withdrawal.

9.4.4. The Seller may withhold the refund until the product has been received back or proof of return has been provided – whichever occurs first.

9.5. The Consumer should send the product back within 14 days from the date of submitting the withdrawal statement.

9.6. The Consumer bears the cost of returning the product.

9.7. The Consumer is liable for any diminished value of the product resulting from handling it in a way that goes beyond what is necessary to establish its nature, characteristics and functioning. This applies in particular to:

  • 9.7.1. surface damage (cracks, chips, breakages),
  • 9.7.2. dirt or clear signs of use,
  • 9.7.3. removal or loss of the original packaging,
  • 9.7.4. any processing of the product (e.g. grinding, polishing, gluing).

9.8. Exceptions to the right of withdrawal

9.9. The following limitations apply only to the extent that they realistically concern stone products offered in the Store.

9.10. The right of withdrawal does not apply in the case of:

  • 9.10.1. products made to order, in particular:
    • sets of stones selected manually according to colour, shape, weight or other parameters,
    • personalised products (e.g. dedicated compositions, sets according to the Customer’s instructions).
  • 9.10.2. products which, after opening or use, cannot be resold due to changed properties, damage or contamination,
  • 9.10.3. products that, after delivery, have been permanently combined with other materials or decorative elements (e.g. glued into settings, compositions, decorations).

9.11. B2B

9.11.1. For purchases made by a Business Customer (B2B), the statutory right of withdrawal from a distance contract does not apply unless the Seller explicitly decides otherwise.

9.11.2. The Seller may, in individual cases, agree to withdrawal from the contract by a B2B Customer on separately agreed terms (e.g. deduction of part of the price as compensation for logistics costs or reduced product value).

X. Complaints and lack of conformity

10.1. The Seller is obliged to deliver products to the Customer that conform to the contract, description and properties stated in the Store.

10.2. Each product purchased by a Consumer is covered by a 2-year statutory liability for lack of conformity, in accordance with the Belgian Code of Economic Law and EU Directive 2019/771.

10.3. In the event of a lack of conformity or defect, the Consumer has the right to request:

  • 10.3.1. repair of the product (if possible),
  • 10.3.2. replacement of the product with a new one,
  • 10.3.3. price reduction,
  • 10.3.4. termination of the contract (refund) if the defect is substantial or repair/replacement is impossible, delayed or would cause excessive inconvenience.

10.4. Due to the natural character of stones and minerals, differences in:

  • 10.4.1. colour,
  • 10.4.2. structure,
  • 10.4.3. veining,
  • 10.4.4. shape or weight,
  • 10.4.5. transparency,
  • 10.4.6. small inclusions or internal lines

do not constitute a defect of the product, as they are natural and unique features of rock-origin materials.

10.5. A complaint may be submitted:

  • 10.5.1. by e-mail,
  • 10.5.2. via the contact form,
  • 10.5.3. by letter sent to the address indicated in Section I of the Terms and Conditions.

10.6. It is advisable to include the following in the complaint:

  • 10.6.1. Customer details,
  • 10.6.2. order number,
  • 10.6.3. description of the defect identified,
  • 10.6.4. photos or a video showing the issue (if possible),
  • 10.6.5. requested remedy: repair, replacement, price reduction or termination of the contract.

10.7. The Seller responds to the complaint within a reasonable period, usually within 14 days.

10.8. If a defect appears within 12 months of purchase, it is presumed that it existed at the time of delivery – in accordance with EU law. After this period, the Seller may ask for proof of lack of conformity.

10.9. The Seller is not liable for:

  • 10.9.1. damage occurring after delivery (e.g. impacts, drops),
  • 10.9.2. damage resulting from improper use of the products (e.g. cracks caused by hitting a mineral against a hard surface),
  • 10.9.3. natural characteristics of stones and minerals (visual differences, discolouration, inclusions),
  • 10.9.4. signs of normal wear and tear.

10.10. If the complaint requires the product to be returned:

  • 10.10.1. the Seller will provide the return address and instructions,
  • 10.10.2. the product should be properly secured for transport,
  • 10.10.3. if the complaint is accepted, the Seller covers the shipping costs.

10.11. Complaints in B2B relations (Business Customers):

  • 10.11.1. the Seller’s liability may be limited to repairing the product,
  • 10.11.2. replacing the product,
  • 10.11.3. or refunding the purchase price – at the Seller’s discretion.

10.12. A B2B Customer is obliged to inspect the product immediately upon delivery and report defects within a reasonable time. Lack of notification means acceptance of the product’s condition.

The Seller is not liable for lost profits or indirect damages in B2B relations.

XI. Seller’s liability

11.1. The Seller is liable for the proper performance of the contract, including delivering new products that conform to the description, are free from defects and function as intended.

11.2. The Seller is not liable for:

  • 11.2.1. interruptions in the operation of the Store resulting from technical work, updates or causes beyond its control (e.g. server failures, Internet provider issues),
  • 11.2.2. incorrect or incomplete data provided by the Customer when placing an order,
  • 11.2.3. damage resulting from improper use of the product, contrary to instructions, intended use or safety rules,
  • 11.2.4. damage occurring after delivery due to accidental or intentional actions by the Customer, third parties or external factors.

11.3. The Seller is not liable for delivery delays caused by the carrier if the parcel was dispatched on time – in line with Belgian law, the Seller’s liability ends upon proper handover of the parcel to the courier, unless consumer regulations provide otherwise.

11.4. If, for reasons beyond the Seller’s control, fulfilment of the order becomes impossible (e.g. product unavailability due to a stock error), the Seller will:

  • 11.4.1. inform the Customer without delay,
  • 11.4.2. refund all payments received,
  • 11.4.3. may offer an alternative product (optional).

11.5. If damage arises in connection with the use of a product, the Seller is liable only to the extent provided by applicable Belgian and EU law. The Seller is not liable for indirect damages, loss of data, loss of profits or losses resulting from use of the product contrary to its intended purpose.

11.6. Liability in B2B relations:

  • 11.6.1. for purchases made by a Business Customer, the Seller’s liability is limited to the value of the ordered product,
  • 11.6.2. repair or replacement,
  • 11.6.3. or refund of the price in the event of permanent impossibility to perform the contract.

11.7. The Seller is not liable to a B2B Customer for:

  • 11.7.1. lost profits,
  • 11.7.2. indirect damage,
  • 11.7.3. consequences of interruptions in business operations,
  • 11.7.4. costs resulting from improper installation or improper use of the product.

11.8. In B2B relations, liability for hidden defects is excluded if the Customer did not inspect the goods immediately after receipt or did not report a problem within a reasonable time.

XII. Electronic services

12.1. The Seller provides the following electronic services to Customers via the Store:

  • 12.1.1. contact form,
  • 12.1.2. newsletter,
  • 12.1.3. user account (registration and customer panel),
  • 12.1.4. cart and order placement system.

12.2. Use of electronic services is voluntary. The Customer may purchase without creating an account.

12.3. User account

12.3.1. An account is created by completing the registration form and accepting the Terms and Conditions.

12.3.2. The account enables:

  • 12.3.2.1. checking order history,
  • 12.3.2.2. tracking order status,
  • 12.3.2.3. managing Customer data.

12.3.3. The Customer may delete their account at any time by submitting a request to the Seller or using the available functions in the OpenCart panel.

12.3.4. The Seller may temporarily block an account if the Terms and Conditions are breached or if there are attempts to bypass Store security.

12.4. Newsletter

12.4.1. The newsletter is an optional service available after providing an e-mail address.

12.4.2. Subscription to the newsletter requires confirmation via a link sent to the provided address (double opt-in).

12.4.3. The newsletter may include:

  • 12.4.3.1. information about new products,
  • 12.4.3.2. promotions and discounts,
  • 12.4.3.3. updates regarding the Store.

12.4.4. The Customer may unsubscribe from the newsletter at any time by clicking the “Unsubscribe” link included in each message.

12.5. Contact form

12.5.1. The form is used to send enquiries regarding products, orders or the operation of the Store.

12.5.2. Replies are given by e-mail.

12.5.3. Sending an enquiry requires providing a minimum set of data: name, e-mail, message content.

12.6. Cart and order system

12.6.1. The Store allows orders to be placed via the cart available on the website.

12.6.2. The cart function saves selected products using cookies – blocking them may prevent placing an order.

12.6.3. After placing an order, the Customer receives an automatic confirmation of its receipt.

12.7. Rules for using electronic services

12.7.1. The Customer undertakes to:

  • 12.7.1.1. not publish unlawful, offensive, vulgar or rights-infringing content,
  • 12.7.1.2. not attempt to interfere with the operation of the Store, bypass security measures or exploit system errors.

12.7.2. The Seller does not carry out constant monitoring of content sent by Customers but has the right to remove it and block account access in case of violations of the law or threats to security.

12.8. Blog

12.8.1. The Store provides a blog containing informative articles, guides and materials related to products and industry topics.

12.8.2. Content published on the blog is for information purposes only and does not constitute a commercial offer within the meaning of the law.

12.8.3. The Customer may use the blog free of charge without creating an account.

12.8.4. If the blog allows comments:

  • 12.8.4.1. the Customer may publish only lawful content,
  • 12.8.4.2. comments must not be offensive, vulgar, advertising in nature or infringe third-party rights,
  • 12.8.4.3. the Seller has the right to moderate or delete comments that violate the Terms and Conditions, security or legal provisions.

12.8.5. The Seller does not guarantee full up-to-dateness of information contained in blog articles, especially if they concern technologies, market prices or technical solutions that change over time.

12.8.6. The Seller is not liable for damage resulting from the application of advice or instructions published on the blog if they are used contrary to their intended purpose or in an unprofessional manner.

XIII. Privacy Policy

This Privacy Policy describes the principles of personal data processing for users of the online store olero-store.com (hereinafter referred to as the “Store”) in accordance with:

  • 13.0.1. Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
  • 13.0.2. Belgian and EU regulations on data protection and electronic commerce.

Using the Store is voluntary; however, in some cases providing personal data is necessary to conclude and perform a sales contract, handle payments or respond to an inquiry.

13.1. Data Controller

The Controller of personal data is:

OLERO
Houthulststraat 29, 2170 Antwerpen, Belgium
BCE/KBO registration number: 0805.407.232
VAT (BTW): BE0805407232
E-mail: info.olero@gmail.com
Phone: +32 472 76 10 30

For matters related to personal data processing, you may contact the Controller at the above address or via the contact form in the Store.

The Controller has not appointed a Data Protection Officer, as there is no such obligation.

13.2. Hosting and data processing location

The Store operates on the OpenCart 3 platform, and data is stored on the servers of the hosting provider:

home.pl S.A.
ul. Zbożowa 4,
70-653 Szczecin, Poland
NIP: 852-21-03-252, KRS: 0000431335, REGON: 811158242.

Personal data is stored in the so-called “cloud” on home.pl servers. A data processing agreement has been concluded with the hosting provider.

The connection to the Store is secured with an SSL certificate, which means that all transmitted data is encrypted.

Additionally, as part of server operation, technical logs are stored (IP address, date, time, browser headers). Legal basis: Art. 6(1)(f) GDPR (legitimate interest – security and logging).

13.3. Scope of processed data

Depending on how the Store is used, the following data may be processed:

  • 13.3.1. first and last name,
  • 13.3.2. delivery and billing address,
  • 13.3.3. e-mail address and phone number,
  • 13.3.4. company details (company name, VAT / BTW number) – for B2B transactions,
  • 13.3.5. order and payment history,
  • 13.3.6. IP address, browser, device and operating system information,
  • 13.3.7. information about on-site activity (visited subpages, clicks, viewed products) – depending on cookie settings.

13.4. Purposes and legal bases of processing

  • 13.4.1. Order processing and performance of the sales contract
    Legal basis: Art. 6(1)(b) GDPR.
  • 13.4.2. Accounting and tax obligations
    Legal basis: Art. 6(1)(c) GDPR.
  • 13.4.3. Contact and inquiry handling
    Legal basis: Art. 6(1)(b) or (f) GDPR.
  • 13.4.4. Creation and management of a customer account
    Legal basis: Art. 6(1)(b) GDPR.
    The account may be deleted at the user’s request.
  • 13.4.5. Newsletter – sent using the built-in OpenCart system
    Legal basis: Art. 6(1)(a) GDPR (consent).
  • 13.4.6. Statistics, performance analysis and protection against abuse
    Legal basis: Art. 6(1)(f) GDPR.
    For analytical cookies – based on consent.
  • 13.4.7. Own marketing (e.g., Google Ads) – if the user has given consent
    Legal basis: Art. 6(1)(a) GDPR.

No profiling is carried out in the Store.

Google tools may involve data transfer to the USA. The transfer is carried out on the basis of Standard Contractual Clauses (SCC).

13.5. Data recipients

Personal data may be transferred to the following recipients:

  • 13.5.1. Mollie B.V. – payment processing,
  • 13.5.2. courier companies and carriers,
  • 13.5.3. home.pl S.A. – hosting,
  • 13.5.4. accounting, legal and consulting entities,
  • 13.5.5. Google Ireland / Google LLC (USA) – analytical and advertising tools (Google Analytics, Google Ads, Tag Manager) – only if consent has been given,
  • 13.5.6. modules and custom plugins used in OpenCart – only to the extent necessary for the operation of Store functions,
  • 13.5.7. public authorities – if required by law.

Data is not sold to third parties.

13.6. Data retention periods

  • 13.6.1. contract-related data – for the duration of the contract and the limitation period for claims,
  • 13.6.2. accounting documentation – in accordance with legal requirements (5–10 years),
  • 13.6.3. customer account data – until the account is deleted by the user,
  • 13.6.4. data processed on the basis of consent – until consent is withdrawn,
  • 13.6.5. technical logs – for the period necessary to ensure server security,
  • 13.6.6. cookie data – in accordance with the Cookie Policy.

13.7. User rights

The user has the right to:

  • 13.7.1. access their data,
  • 13.7.2. rectify their data,
  • 13.7.3. erase data (“right to be forgotten”),
  • 13.7.4. restrict processing,
  • 13.7.5. data portability,
  • 13.7.6. object to processing,
  • 13.7.7. withdraw consent at any time,
  • 13.7.8. lodge a complaint with a supervisory authority (GBA in Belgium, UODO in Poland).

No automated decisions that produce legal effects concerning the user are made in the Store.

13.8. GDPR page – data management

The Store provides a dedicated page enabling data subjects to exercise their rights:

https://olero-store.com/gdpr

There you can, among other things:

  • 13.8.1. access your personal data,
  • 13.8.2. download a copy of your data,
  • 13.8.3. submit a request to restrict or erase data,
  • 13.8.4. manage marketing consents.

Requests may require identity verification (e.g., a verification link).

13.9. Cookies and analytical tools

Detailed information about cookies is provided in a separate document: Cookie Policy.

The user must accept or reject non-essential cookies – this is handled by a GDPR-compliant cookie module.

13.10. Security measures

  • 13.10.1. SSL encrypted connections,
  • 13.10.2. administrative panel security,
  • 13.10.3. regular software updates,
  • 13.10.4. procedures for responding to personal data incidents.

13.11. Final information

This Privacy Policy may be updated in the event of changes in the law, Store functionality or implemented tools.

XIV. Cookies and tracking technologies

This Cookie Policy applies to the online store olero-store.com, operated by OLERO (hereinafter: the “Store”). This document explains how we use cookies and similar technologies, and how the User can manage their settings.

14.1. What are cookies?

Cookies are small text files stored on the User’s device (computer, smartphone, tablet) when visiting a website. Cookies make it possible to:

  • 14.1.1. remember selected settings and preferences,
  • 14.1.2. ensure the proper functioning of the website (session, cart),
  • 14.1.3. analyse traffic on the website,
  • 14.1.4. conduct marketing activities – only after consent has been given.

Cookies are not used for the direct identification of the User; in many cases, the collected data is aggregated or pseudonymised.

14.2. Cookies controller

The controller of data related to the use of cookies is:

OLERO
Houthulststraat 29, 2170 Antwerpen, Belgium
BCE/KBO: 0805.407.232, VAT (BTW): BE0805407232
E-mail: info.olero@gmail.com

More information on personal data processing can be found in the GDPR document at: https://olero-store.com/gdpr.

14.3. Types of cookies used in the Store

The Store uses the following categories of cookies:

14.3.1. Essential cookies (strictly necessary)

These cookies are necessary for the proper functioning of the Store, in particular: operation of the cart, login, language, currency and session security. Without them, using the service may be difficult or impossible. These cookies are always active and cannot be disabled via the consent panel, as they are required to provide the service.

Examples of essential cookies:

  • 14.3.1.1. PHPSESSID – user session identifier,
  • 14.3.1.2. default – basic store settings,
  • 14.3.1.3. language – selected interface language,
  • 14.3.1.4. currency – selected currency,
  • 14.3.1.5. cookieconsent_status, mpcookie_preferencesdisable – information on cookie choices.

14.3.2. Analytical and statistical cookies

These are used to collect information on how Users use the Store (e.g., pages visited, time spent, clicks), which allows us to improve the service, detect errors and adjust our offer. These cookies are activated only if the User has given consent via the cookie banner.

Examples of analytical cookies:

  • 14.3.2.1. _ga, _gid, _gat – Google Analytics cookies,
  • 14.3.2.2. __atuvc, __atuvs – content share counters,
  • 14.3.2.3. __utma – visit and user identification,
  • 14.3.2.4. __cfduid – cookies related to security and performance.

14.3.3. Marketing and remarketing cookies

These are used to display ads tailored to the User’s interests and to measure the effectiveness of advertising campaigns (e.g., Google Ads). These cookies are set only after consent for marketing cookies has been given.

Examples of marketing cookies:

  • 14.3.3.1. _gads – Google Ads / remarketing cookie,
  • 14.3.3.2. IDE – Google advertising network cookie (DoubleClick).

14.4. Third-party tools using cookies

The Store uses, among others, the following solutions:

  • 14.4.1. Google Analytics – traffic analysis, statistical reports, user behaviour data.
  • 14.4.2. Google Ads / Google Tag Manager – advertising campaigns and remarketing (after consent for marketing cookies has been given).
  • 14.4.3. Mollie – online payment operator; may use its own technical cookies.

Google services operate in Consent Mode, which means that the scope of processed data depends on the user’s consent.

More information on data processing by Google:
https://policies.google.com/privacy?hl=pl

14.5. Cookie banner and consent management

A cookie banner is displayed during the User’s first visit to the Store. The User may:

  • 14.5.1. accept all categories of cookies,
  • 14.5.2. reject non-essential cookies,
  • 14.5.3. choose individual settings.

By default (without consent), analytical and marketing cookies are blocked. Only consent activates the relevant scripts.

The User’s choices can be changed via:

  • 14.5.4. an icon/button to reopen the banner,
  • 14.5.5. browser settings.

14.6. Managing cookies in the browser

Most browsers accept cookies, but the user can:

  • 14.6.1. block all cookies,
  • 14.6.2. block selected categories of cookies,
  • 14.6.3. delete existing cookies,
  • 14.6.4. receive alerts when a cookie is being saved.

14.7. Cookie retention periods

The duration depends on the type of cookie:

  • 14.7.1. session cookies – until the browser is closed,
  • 14.7.2. persistent cookies – from several months to several years,
  • 14.7.3. Google cookies – according to Google’s policy.

14.8. Changes to the Cookie Policy

This Policy may be updated in the event of changes to the Store’s operation, tools or applicable regulations.

The current version is always available on the Store’s website.

XV. Dispute resolution and applicable law

15.1. Matters not regulated by these Terms and Conditions are governed by Belgian law, in particular the provisions of the Code of Economic Law (Book VI – Market practices and consumer protection) and other applicable EU legislation.

15.2. For Customers who are Consumers:

  • 15.2.1. any disputes will be resolved by courts competent according to the Consumer’s place of residence or as chosen by the Consumer,
  • 15.2.2. the Consumer may use out-of-court dispute resolution (ADR).

15.3. The Consumer has the right to use the European ODR (Online Dispute Resolution) platform, available at:
https://ec.europa.eu/consumers/odr/

15.4. The ODR platform enables filing a complaint regarding online purchases and forwarding it to the appropriate mediation body.

15.5. The Seller is open to amicable dispute resolution and encourages Customers to contact it before initiating any formal proceedings — most issues can be resolved quickly by e-mail.

15.6. B2B – Business Customers:

  • 15.6.1. for Customers purchasing in the course of business activity (B2B), any disputes related to the contract, order or operation of the Store will be resolved by courts competent for the Seller’s registered office, unless mandatory provisions of law state otherwise,
  • 15.6.2. ADR methods are not mandatory in B2B relations, but the Seller may agree to mediation.

XVI. Amendments to the Terms and Conditions

16.1. The Seller may amend the Terms and Conditions for important reasons, in particular:

  • 16.1.1. changes in Belgian or EU law,
  • 16.1.2. changes in the way the Store operates or its functions,
  • 16.1.3. changes in payment, delivery or customer service methods,
  • 16.1.4. introduction of new electronic services or technical tools,
  • 16.1.5. changes in the Seller’s data or external operators.

16.2. Each amendment to the Terms and Conditions is published on the Store’s website and becomes effective on the date of publication, unless a different date is specified in the amendment.

16.3. Customers who have an account in the Store are informed of changes by e-mail or a message in the customer panel — with appropriate advance notice if the changes relate to continuous services (e.g. account, newsletter).

16.4. Orders placed before the amendments enter into force are processed in accordance with the Terms and Conditions valid on the date of placing the order.

16.5. If the Customer does not accept the amendments to the Terms and Conditions, they may:

  • 16.5.1. stop using the Store,
  • 16.5.2. delete their user account (if they have one),
  • 16.5.3. unsubscribe from the newsletter.

16.6. Continued use of the Store after the amendments come into force means acceptance of the new version of the Terms and Conditions.

XVII. Final provisions

17.1. These Terms and Conditions are valid from the moment they are published on the Store’s website and remain in force until amended or replaced by a new version.

17.2. The Terms and Conditions are available free of charge in the form of:

  • 17.2.1. a subpage on the Store’s website,
  • 17.2.2. a file that can be downloaded or saved by the Customer,
  • 17.2.3. a printout generated electronically via the browser.

17.3. The language of these Terms and Conditions is Polish; however, the Store may provide translations into other languages (e.g. English, Dutch). In the event of discrepancies between language versions, the Polish version prevails.

17.4. All copyrights to the content of the Terms and Conditions, descriptions and materials published in the Store belong to the Seller. Copying or using them without the Seller’s consent is prohibited.

17.5. The Store is intended solely for use in accordance with the law and the rules set out in these Terms and Conditions.

17.6. The Seller reserves the right to change the appearance, functionalities and layout of the Store’s pages, provided that this does not affect the Customer’s rights arising from concluded contracts.

17.7. If any provision of the Terms and Conditions proves invalid or ineffective, the remaining provisions remain in force. The invalid provision will be replaced by another that reflects the original intention as closely as possible.