FAQ – Stone on a Roll (Stone Veneer)
1. What is stone on a roll?
Stone on a roll is a thin, flexible layer of natural stone (about 1–2 mm), combined with a fiberglass or resin backing. It retains the appearance of real stone while being much lighter and easier to install.
2. How is stone veneer made?
It is produced by heating a block of natural stone, applying epoxy resin, fiberglass, and adhesive. During the peeling process, a thin layer of natural stone becomes permanently bonded to the resin.
3. What is the thickness and weight of stone on a roll?
The typical thickness is around 1–2 mm. The weight is approximately 1.5–2.5 kg/m² — several times lighter than traditional stone tiles.
4. Is stone on a roll flexible?
Yes. Its main advantage is flexibility, which allows installation on rounded and uneven surfaces.
5. Can I use stone on a roll in a bathroom?
Yes. It is suitable for bathrooms, and once impregnated, it becomes resistant to moisture and easy to clean.
6. Is it suitable for the shower area?
Yes. It can be installed in wet zones, provided proper installation, silicone sealing, and impregnation are performed.
7. Can stone on a roll be used outdoors?
Yes. It is suitable for exterior façades. It is resistant to water, UV radiation, temperature changes and weather conditions, as long as proper adhesives and impregnations are used.
8. What adhesive should I use for stone on a roll?
We recommend polyurethane or hybrid adhesives available in the “Adhesives & Impregnation” category. They ensure proper adhesion and flexibility.
9. Can it be installed on old tiles?
Yes. Stone veneer can be installed directly on old ceramic tiles. The adhesive fills minor surface irregularities, so there is no need to remove the old tiles.
10. How to cut stone veneer?
Use an angle grinder with a diamond blade or a guided saw. For small adjustments, a utility knife is sufficient.
11. Is impregnation necessary?
Yes, especially in bathrooms, kitchens, and outdoor applications. It protects the surface from moisture, dirt, grease, and UV radiation.
12. Is stone on a roll heat-resistant (e.g. fireplace)?
Yes. It is heat-resistant and can be used around fireplaces, kitchen stoves and other heat sources.
13. Can I install it myself?
Yes. Installation is simple and can be done by yourself. It requires proper adhesive, pressing the veneer onto the surface and rolling it firmly with a pressure roller.
14. How to maintain stone on a roll?
Clean using a soft cloth and mild detergent. Avoid aggressive chemicals. Regular impregnation helps maintain the material's protection and appearance.
15. How is stone on a roll shipped?
Smaller formats are shipped flat in carton boxes. Large sheets are rolled and secured in reinforced packaging for safe delivery.
2. FAQ – Cladding Stone
1. What is cladding stone?
Cladding stone is a natural or decorative finishing material used for covering interior and exterior walls. It is durable, weather-resistant, and offers an elegant appearance.
2. Can cladding stone be used indoors?
Yes. It can be used in living rooms, hallways, staircases, kitchens, or around fireplaces.
3. Can it be used on façades?
Yes. It is resistant to water, frost, UV radiation and temperature changes, making it suitable for outdoor applications.
4. Is cladding stone frost- and UV-resistant?
Yes. Natural stone and most decorative cladding materials are designed to withstand weather conditions.
5. Does it require impregnation?
Yes — especially for outdoor use. Impregnation protects the surface from moisture, dirt, efflorescence and dulling.
6. What does installation look like?
Installation includes preparing the surface, applying adhesive, fitting the tiles, and grouting or sealing. Proper stone adhesives must be used.
7. How to prepare the substrate?
Clean, stable and load-bearing surface is required. Remove weak layers like old paint or loose plaster. Apply primer if necessary.
8. What adhesive should I use?
Use elastic, water-resistant and frost-resistant adhesives intended for natural stone.
9. How to maintain cladding stone?
Clean with mild detergents, impregnate periodically and check for any damage. Avoid aggressive cleaning agents.
10. Can it be used in kitchens or bathrooms?
Yes — provided that proper impregnation and moisture-resistant adhesive are used.
11. What formats are available?
From small mosaics to large façade panels — depending on stone type and product line.
12. Is it natural stone?
Most cladding stones are natural (slate, quartzite, sandstone). Decorative stone imitations are also available.
3. FAQ – Adhesives & Impregnation
1. Which adhesive should I choose for stone on a roll?
Use polyurethane or hybrid adhesives, which provide strong adhesion and flexibility. You can find dedicated products in the “Adhesives & Impregnation” category.
2. Which adhesive should I use for cladding stone?
For façades, it is recommended to use C2 or S1/S2 class adhesives — elastic, frost-resistant, and moisture-resistant.
3. Are the adhesives moisture-resistant?
Yes. Adhesives for stone and veneers are waterproof. For wet areas, choose adhesives suitable for bathrooms and outdoor use.
4. Are adhesives suitable for underfloor heating?
Yes — if they are elastic. Adhesives labeled S1 or S2 are compatible with underfloor heating systems.
5. Do impregnations change the color of the stone?
Standard protective impregnations do not change the color. Color-enhancing impregnations darken and intensify the stone’s natural tone.
6. How often should natural stone be impregnated?
Usually every 1–2 years, depending on usage. Outdoor stone may require more frequent impregnation.
7. Can stone veneer be impregnated?
Yes. Impregnation protects it from water, dirt, grease, and UV rays. It is especially recommended for kitchens and bathrooms.
8. How to apply impregnation?
Apply with a brush, roller, or cloth. Remove any excess after a few minutes. The surface must be clean and dry.
9. Are impregnations safe indoors?
Yes — once dry, they are completely safe. Use them according to the instructions in a well-ventilated room.
10. Do adhesives and impregnations have an expiration date?
Yes. After expiration, products may lose their properties, so it is recommended to use them within the valid shelf-life period.
4. FAQ – Product Information
1. What exactly is stone on a roll?
Stone on a roll is a thin layer of natural stone (approx. 1–3 mm) reinforced with a resin and fiberglass backing, making it lightweight, flexible, and easy to install.
2. Is it made from real stone?
Yes. The top surface is genuine natural stone sourced directly from slate, sandstone, or travertine blocks.
3. What colors and variants are available?
It comes in many colors and textures — from light beiges and greys to deep browns and dark graphite. You can choose between sheets with expressive veining or more uniform structures.
4. Are all sheets different?
Yes. Each sheet is unique due to its natural origin. Differences in shade, texture, and pattern are normal and desirable characteristics.
5. How thick is stone on a roll?
Typically 1.5–3 mm, depending on the model. Thickness variations within one sheet are normal.
6. Is the material flexible?
Yes. Its construction allows installation on slightly curved surfaces, columns, or rounded decorative elements.
7. Can stone on a roll be used on curved surfaces?
Yes. The material’s flexibility allows installation on curves and irregular shapes.
8. Can it be used in bathrooms?
Yes. Once impregnated, it becomes moisture-resistant and works perfectly in bathrooms.
9. Is it suitable for kitchens?
Yes. It is suitable for the backsplash area and other kitchen walls. After impregnation, it resists heat and dirt.
10. Can it be used outdoors?
Yes — when installed with proper outdoor adhesive and external-grade impregnation. It is resistant to moisture, frost, and UV.
11. Is the material resistant to water, frost, and UV?
Yes. Natural stone has high durability, and the resin layer plus impregnation provide additional protection.
12. How to clean and care for the material?
Use a soft cloth and mild detergent. Do not use aggressive chemicals or acid-based products.
13. Is impregnation necessary?
Yes. It protects the material from water, grease, and dirt. Highly recommended in kitchens, bathrooms, and outdoors.
14. What is the difference between a roll and a sheet?
Sheets are available in fixed sizes (e.g., 122×61 cm or 244×122 cm). Rolls are used for larger flexible formats — easier to transport and install.
5. FAQ – Delivery
1. What delivery methods are available?
The store offers courier delivery throughout Belgium. All available delivery options are shown during checkout.
2. Do you deliver across all of Belgium?
Yes. Orders are delivered across the entire territory of Belgium via courier services.
3. Is delivery free?
Yes. All orders delivered within Belgium are shipped with no extra delivery cost.
4. On which days are shipments processed?
Shipments are processed Monday to Friday, excluding public holidays.
5. How long does delivery take?
Standard delivery time is 1–3 business days from dispatch.
6. Can I track my shipment?
Yes. Once shipped, you will receive a tracking number to monitor your package.
7. How are products packed to prevent damage?
Products are packed in reinforced boxes. Larger formats receive additional protective layers, and fragile or flexible materials get extra edge protection.
8. Is stone on a roll shipped flat or rolled?
Smaller formats ship flat in boxes. Larger sheets are rolled and shipped in protective cartons.
9. Is personal collection possible?
Yes. Personal pickup is possible after scheduling an appointment.
10. What if the package arrives damaged?
Take photos of the damage and report it within 24 hours of delivery. The complaint will be handled promptly.
6. FAQ – Payments
1. What payment methods does the store support?
The store supports electronic payments processed via the Mollie payment gateway.
2. Are all payments handled by Mollie?
Yes. All transactions are processed exclusively by Mollie.
3. What payment methods does Mollie offer?
Mollie supports:
– Bancontact
– Payment cards (Visa, Mastercard)
– Bank transfer
– Apple Pay
– iDEAL (for customers in the Netherlands)
Available methods depend on the customer’s country and the contents of the cart.
4. Are payments secure?
Yes. Payments are encrypted, certified, and fully compliant with European security standards.
5. Can I pay on delivery?
No. The store supports electronic payments only.
6. Is payment processed automatically?
Yes. Once payment is received, you will receive an automatic confirmation.
7. What if the payment is not processed?
Wait a few minutes, and if the issue persists — contact store support or check your bank transaction status.
8. Can I receive an invoice?
Yes. Select the “invoice” option at checkout and provide your company details.
9. Can I cancel an order before shipping?
Yes. Simply contact the store as soon as possible before the package is dispatched.
10. Does the store store card details?
No. Payment details are processed only by Mollie — the store does not have access to or store card information.
7. FAQ – Orders, Returns & Complaints
1. How do I place an order?
Choose a product, add it to the cart, enter the delivery details, and pay. You will receive an order confirmation by email.
2. Do I need an account to place an order?
No. You can place an order as a guest.
3. How can I check my order status?
You can check your order status via the link sent in the email or — if you have an account — in your customer panel.
4. Can I edit an order after placing it?
Yes, if the order has not yet been shipped. In that case, contact the store immediately.
5. Can I return a product?
Yes. Consumers may return a product within 14 days of receiving the shipment.
6. How much time do I have to return a product?
You have 14 calendar days from the day you receive your order to file a return request.
7. How does the complaint process work?
Submit a complaint by email, including a description of the issue and photos. The store reviews the case and provides a solution.
8. How long does it take to receive a complaint response?
Normally 2–5 business days.
9. When will I receive a refund?
Refunds are issued within 14 days after the store receives and inspects the returned product.
10. Are custom-made products returnable?
No. Custom-cut or personalised items cannot be returned.
8. FAQ – Personal Data & Cookies
1. What personal data is collected during a purchase?
Data necessary to fulfill the order: first name, last name, address, phone number, email address, and optionally company details.
2. Who is the data controller?
The controller is OLERO, Houthulststraat 29, 2170 Antwerp, Belgium.
3. Is data shared with third parties?
Yes — only with entities required to complete the order: courier companies, the payment operator Mollie, and analytics tools.
4. Does the store use cookies?
Yes. The store uses technical, functional, and analytical cookies.
5. Are cookies necessary for the store to function?
Yes. Technical cookies are required for proper site operation and the checkout process.
6. What analytics tools may be used?
Tools such as Google Analytics, Google Ads, Google Tag Manager and similar systems may be used.
7. Can I change my cookie settings?
Yes. You can change cookie preferences in your browser or via the cookie banner.
8. How long is my data stored?
Data is stored according to accounting and complaint-handling regulations. Marketing data is stored until consent is withdrawn.
9. Does the store use data security measures?
Yes. The store uses SSL encryption and follows GDPR-compliant procedures.
10. Why is a cookie consent banner displayed?
Because EU law requires informing users about cookies and allowing them to choose the level of consent.